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Noticeboard

Please be aware that Dispensary are currently experiencing an extremely high volume of workload. We are of course working our way through it as fast as we can, but this is on top of a national stock shortage of some medications. Please be gentle to us - we're doing the very best we can 

Are you Over 65?  Our first batch of Flu Vaccinations have arrived for this cohort of patients and we have clinics set up ready for you!  Please contact us to book your Vaccination - ONLY OVER 65'S at present!

Please click here for our Summer newsletter

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Fair Processing Notice

  • Hospital attendances are obtained from the Health and Social Care Information Centre (HSCIC) and matched to our data to create a "risk profile" about you.  This is used to tailor appropriate services around your patient needs.
  • All information will be handled confidentially and kept secure.
  • You have a right to object; please let a Receptionist know in writing if you wish to opt out of sharing your data, but please be aware this will restrict some aspects of "Risk Stratification" and "scoring" a patient's risk of being admitted to hospital.

Telephone Call Recording

The telephone call recording system in operation can record all incoming and most outgoing telephone calls and recordings may be used for training purposes, to improve customer care or to support the investigation of complaints. The recordings shall be stored securely, with access to the recordings controlled and managed by the Practice Management Team.

Freedom of Information

Information about the General Practitioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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