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Noticeboard

Please be aware that Dispensary are currently experiencing an extremely high volume of workload. We are of course working our way through it as fast as we can, but this is on top of a national stock shortage of some medications. Please be gentle to us - we're doing the very best we can 

Are you Over 65?  Our first batch of Flu Vaccinations have arrived for this cohort of patients and we have clinics set up ready for you!  Please contact us to book your Vaccination - ONLY OVER 65'S at present!

Please click here for our Summer newsletter

Latest News

Please be aware that Dispensary are currently experiencing an extremely high volume of workload. We are of course working our way through it as fast as we can, but this is on top of a national stock shortage of some medications. Please be gentle to us - we're doing the very best we can 

Are you Over 65?  Our first batch of Flu Vaccinations have arrived and we have clinics set up ready for you!  Please contact us to book your Vaccination - ONLY OVER 65'S at present!

What would help you to live a healthier and happier life?

Health and care organisations from across Bath and North East Somerset, Swindon and Wiltshire are putting a plan together to make sure you and your loved ones are able to get the support you need to live well. We want to make sure that you can easily find and use local health and care services, and that these services will support you to stay healthy and happy now and in the future.

The survey closes on 31 July and we’ll share the results and next steps in autumn 2019.

Please click the below link to take part in the short survey.

Our Health, Our Future

If you are after help with weight management, please click on this link for further information.

Telephone Call Recording

The telephone call recording system in operation can record all incoming and most outgoing telephone calls and recordings may be used for training purposes, to improve customer care or to support the investigation of complaints. The recordings shall be stored securely, with access to the recordings controlled and managed by the Practice Management Team.

CQC Rating

We are thrilled to announce we have been rated as Outstanding for the second time.  Please see the report below by following the link:

https://www.cqc.org.uk/location/1-553985983

SHARING YOUR RECORDS

Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared.  We will not share your medical record without your explicit consent.  

Sharing your Medical Record

CARERS COFFEE AFTERNOONS

Ramsbury Surgery will be running coffee afternoons throughout 2019. 

These will be an opportunity for you to find out more information about services available within the local area.  Please come along and join us for a chat.  It's very relaxed and informal so please do join.

If you have any queries please contact Ramsbury Surgery on 01672 520366 and ask to speak to Maggie Gregory, our Care Coordinator.

FRIENDS AND FAMILY TEST

We welcome patient feedback.  Please click on the Friends and Family Survey link on the right hand side under Have your say.  We are trialling sending out text messages with links to this survey - we would really appreciate your time to complete this questionnaire - it only takes a few seconds to complete and submit.

Friends and Family Tests are still available to complete online or you can leave feedback in the Surgery.  We are currently reviewing data from recent months and will action any feedback received.  This is an ongoing feedback resource - please continue to communicate with us through this service.

DEMENTIA SCREENING

You may have read about a recent NHS proposal for practices to invite patients over 60 for Dementia Screening.  Having looked at the evidence and potential benefits and harms to patients, the Partners have decided NOT to take part in this initiative.

As a Practice, we would encourage any patient who is concerned about their memory to consult their Doctor in the usual way for assessment.

The Doctors will automatically test patients who are at risk of memory decline as part of good medical care.  As a Practice, we do not intend to call patients in specifically for a memory assessment alone.

If you have concerns about your (or a relative's) memory, please do not hesitate to discuss it with your Doctor at a routine appointment.

Transport to the Surgery - please remember we utilise the Ramsbury Community Bus on a Tuesday and Thursday morning for transporting our patients to and from the Surgery (from designated pickup points).  This new minibus has a disabled access ramp and provides a service for any patient without transport.  Please ask our Receptionists for further information if you feel this service would be beneficial to your or your family.  

Don't forget you are able to register for online access to book appointments, order repeat medication and view your medical summary.  Please ask at Reception for a request form - please note you will need to provide ID to process your request.

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