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Latest News

Retirement!

Dr Rayner, our Senior Partner, will be retiring from the Practice at the end of September.  Dr Rayner joined the Practice in 1991 and I am sure you will all join us in wishing him all the best in his well-deserved retirement.

We have two new GPs joining us in October.  Dr Nicholas Harper who is currently on his final GP Training placement with the Practice will return to us in October.  Also, Dr Thomas Hanson will be joining the Practice; he is relocating back to the area from Devon.  We are delighted they are joining us and I am sure you will all join us in welcoming them both to the Practice. 

UPDATED GUIDANCE -

The exceptions are:

  • children under the age of 11,
  • people with disabilities and
  • those with breathing difficulties
  • those who are travelling with someone who relies on lip reading.

Please spread the word far and wide. From Monday 15th June, anyone coming into our Surgery for any reason MUST wear a mouth/nose covering/mask of some sort. It does not need to be a medical mask or anything expensive. Just some kind of covering. This is not just for the patient - this applies to anyone coming in - the Carer, the Parent, the Child - whoever is entering. These are the new rules that we have to abide by. Please support us. Many thanks for your continued understanding and patience. 😷 😷 😷


APOLOGIES BUT OUR DISPENSARY WORKLOAD HAS GONE THROUGH THE ROOF AGAIN AND WE ARE BACK TO FIVE WORKING DAYS FOR COMPLETION OF MEDICATION REQUESTS. 

It is with great sadness we write to say that Dr Handford passed away on Friday 29th May. Dr Handford was a Partner in the Practice from 1973 to 2004. He was a wonderful, kind hearted man who will be greatly missed. Our deepest sympathy goes out to his wife Jane and his family.

Dr Handford

We are still open and available for all of our patients so if you are feeling unwell or are experiencing any change in your health, please contact us. We are still your GP Surgery and still here to look after you β€οΈ  Our Doctors and Nurses are still working at both sites and are available to speak to you and then offer you a normal face to face appointment if they feel you need to be seen.  Many patients may be having health issues and we are keen for these not to be forgotten.  If you have any health concerns please do ring for telephone advice initially or you can book a telephone appointment online.  Stay safe πŸ™πŸΌ

Advice for Parents during COVID period.

Parent Guide during COVID19

If any patient is struggling to collect their medication due to the Government restrictions around Covid19, please let us know either by phone or by email to WCCG.RamsburyDispensary@nhs.net so that we can make arrangements to get your medication to you. Many thanks:-)

PLEASE NOTE OUR DISPENSARY WORKLOAD HAS ALMOST QUADRUPLED DUE TO CORONAVIRUS. PRESCRIPTIONS ARE CURRENTLY TAKING FIVE WORKING DAYS TO COMPLETE.

As most people will be aware, the people classed as “at risk of severe illness if they catch Coronavirus (also known as COVID-19)” are being written to by NHS England. The safest course of action is for you to stay at home at all times and avoid all face-to-face contact for at least twelve weeks (except from carers and healthcare workers who you must see as part of your medical care). This will protect you as much as possible by stopping you from coming into contact with the virus. We will continue to keep patients updated as much as we can. Thank you for all your lovely comments supporting us during this testing time. Our Doctors and staff are amazing people and continue to work through this so we need all the support you can give us πŸ™πŸΌ Keep safe and well 😊

If you are self isolating - please take the time to read this article.

Stay At Home Guide

Telephone Call Recording

The telephone call recording system in operation can record all incoming and outgoing telephone calls and recordings may be used for training purposes, to improve customer care or to support the investigation of complaints. The recordings shall be stored securely, with access to the recordings controlled and managed by the Practice Management Team.

CQC Rating

We are thrilled to announce we have been rated as Outstanding for the second time.  Please see the report below by following the link:

https://www.cqc.org.uk/location/1-553985983

SHARING YOUR RECORDS

Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared.  We will not share your medical record without your explicit consent.  

Sharing your Medical Record

CARERS COFFEE AFTERNOONS

The Carers Coffee afternoons will run throughout 2020.  If you have any queries, please contact Ramsbury Surgery on 01672 520366 and ask to speak to Maggie Gregory, our Care Coordinator.

FRIENDS AND FAMILY TEST

We welcome patient feedback.  Please click on the Friends and Family Survey link on the right hand side under Have your say.  We are trialling sending out text messages with links to this survey - we would really appreciate your time to complete this questionnaire - it only takes a few seconds to complete and submit.

Friends and Family Tests are still available to complete online or you can leave feedback in the Surgery.  We are currently reviewing data from recent months and will action any feedback received.  This is an ongoing feedback resource - please continue to communicate with us through this service.

DEMENTIA SCREENING

You may have read about a recent NHS proposal for practices to invite patients over 60 for Dementia Screening.  Having looked at the evidence and potential benefits and harms to patients, the Partners have decided NOT to take part in this initiative.

As a Practice, we would encourage any patient who is concerned about their memory to consult their Doctor in the usual way for assessment.

The Doctors will automatically test patients who are at risk of memory decline as part of good medical care.  As a Practice, we do not intend to call patients in specifically for a memory assessment alone.

If you have concerns about your (or a relative's) memory, please do not hesitate to discuss it with your Doctor at a routine appointment.

Transport to the Surgery - please remember we utilise the Ramsbury Community Bus on a Tuesday and Thursday morning for transporting our patients to and from the Surgery (from designated pickup points).  This new minibus has a disabled access ramp and provides a service for any patient without transport.  Please ask our Receptionists for further information if you feel this service would be beneficial to your or your family.  

Don't forget you are able to register for online access to book appointments, order repeat medication and view your medical summary.  Please ask at Reception for a request form - please note you will need to provide ID to process your request.

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