Please note due to a change in our Contract with NHS England, we are open on Good Friday and Easter Monday at Ramsbury Surgery. Please do not phone Out of Hours on either of these days as we are fully open and operational. Ramsbury and Wanborough Surgeries will be open as usual on Saturday morning. Many thanks.
Advice for Parents during COVID period.
Parent Guide during COVID19
If any patient is struggling to collect their medication due to the Government restrictions around Covid19, please let us know either by phone or by email to WCCG.RamsburyDispensary@nhs.net so that we can make arrangements to get your medication to you. Many thanks:-)
PLEASE NOTE OUR DISPENSARY WORKLOAD HAS ALMOST QUADRUPLED DUE TO CORONAVIRUS. PRESCRIPTIONS ARE CURRENTLY TAKING FIVE WORKING DAYS TO COMPLETE.
As most people will be aware, the people classed as “at risk of severe illness if they catch Coronavirus (also known as COVID-19)” are being written to by NHS England. The safest course of action is for you to stay at home at all times and avoid all face-to-face contact for at least twelve weeks (except from carers and healthcare workers who you must see as part of your medical care). This will protect you as much as possible by stopping you from coming into contact with the virus. We will continue to keep patients updated as much as we can. Thank you for all your lovely comments supporting us during this testing time. Our Doctors and staff are amazing people and continue to work through this so we need all the support you can give us 🙏🏼 Keep safe and well 😊
If you are self isolating - please take the time to read this article.
Stay At Home Guide
Telephone Call Recording
We are thrilled to announce we have been rated as Outstanding for the second time. Please see the report below by following the link:
SHARING YOUR RECORDS
Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared. We will not share your medical record without your explicit consent.
Sharing your Medical Record
CARERS COFFEE AFTERNOONS
The Carers Coffee afternoons will run throughout 2020. The next one is scheduled for Thursday 26th March at 2pm. Frances Allen from Wiltshire Council Reablement Team will be attending to discuss her role and what services the Council offer. Please come along and join us for a chat. It's very relaxed and informal so please do join.
If you have any queries, please contact Ramsbury Surgery on 01672 520366 and ask to speak to Maggie Gregory, our Care Coordinator.
FRIENDS AND FAMILY TEST
We welcome patient feedback. Please click on the Friends and Family Survey link on the right hand side under Have your say. We are trialling sending out text messages with links to this survey - we would really appreciate your time to complete this questionnaire - it only takes a few seconds to complete and submit.
Friends and Family Tests are still available to complete online or you can leave feedback in the Surgery. We are currently reviewing data from recent months and will action any feedback received. This is an ongoing feedback resource - please continue to communicate with us through this service.
You may have read about a recent NHS proposal for practices to invite patients over 60 for Dementia Screening. Having looked at the evidence and potential benefits and harms to patients, the Partners have decided NOT to take part in this initiative.
As a Practice, we would encourage any patient who is concerned about their memory to consult their Doctor in the usual way for assessment.
The Doctors will automatically test patients who are at risk of memory decline as part of good medical care. As a Practice, we do not intend to call patients in specifically for a memory assessment alone.
If you have concerns about your (or a relative's) memory, please do not hesitate to discuss it with your Doctor at a routine appointment.
Transport to the Surgery - please remember we utilise the Ramsbury Community Bus on a Tuesday and Thursday morning for transporting our patients to and from the Surgery (from designated pickup points). This new minibus has a disabled access ramp and provides a service for any patient without transport. Please ask our Receptionists for further information if you feel this service would be beneficial to your or your family.
Don't forget you are able to register for online access to book appointments, order repeat medication and view your medical summary. Please ask at Reception for a request form - please note you will need to provide ID to process your request.