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PLEASE NOTE OUR DISPENSARY WORKLOAD HAS ALMOST QUADRUPLED DUE TO CORONAVIRUS. PRESCRIPTIONS ARE CURRENTLY TAKING FIVE WORKING DAYS TO COMPLETE.

As most people will be aware, the people classed as “at risk of severe illness if they catch Coronavirus (also known as COVID-19)” are being written to by NHS England. The safest course of action is for you to stay at home at all times and avoid all face-to-face contact for at least twelve weeks (except from carers and healthcare workers who you must see as part of your medical care). This will protect you as much as possible by stopping you from coming into contact with the virus. We will continue to keep patients updated as much as we can. Thank you for all your lovely comments supporting us during this testing time. Our Doctors and staff are amazing people and continue to work through this so we need all the support you can give us πŸ™πŸΌ Keep safe and well 😊

If you are self isolating - please take the time to read this article.

Stay At Home Guide

https://publichealthmatters.blog.gov.uk/2020/03/04/coronavirus-covid-19-5-things-you-can-do-to-protect-yourself-and-your-community/


The NHS in Bath and North East Somerset, Swindon and Wiltshire and Public Health England (PHE) are
extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau or transited through any of the following Countries within 14 days, follow the specific advice for returning travellers.

Anyone who has travelled to China or places listed above or transited through any of the following Countries in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:

  • Stay indoors and avoid contact with other people as you would with the flu

  • Call NHS 111 to inform them of your recent travel to the country

Information for the public is available at https://111.nhs.uk/covid-19

Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.

The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.

Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others.  Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.

Everyone is being reminded to follow Public Health England advice to:

  • Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.

  • Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.

  • Avoid touching your eyes, nose and mouth with unwashed hands.

  • Avoid close contact with people who are unwell.

Welcome along to our Surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

Telephone Call Recording

Telephone calls to and from patients to healthcare organisations may be recorded for legitimate reasons, for example, for medico-legal purposes, staff training, and audit, provided all reasonable steps are taken to inform callers that their call will be recorded.  Ramsbury and Wanborough Surgery’s telephone system records all calls in and out of the Practice for training and monitoring purposes.  The recordings cannot be accessed by any unauthorised personnel and requests to access the call recordings have to go through the Management Team for case by case authorisation.  Recordings of calls made and received by Ramsbury and Wanborough Surgery may also be used to support the learning and development of our staff and to improve the service we provide to our patients.  They may also be used when reviewing incidents, compliments or complaints.  Call recordings will be managed in the same way as all other personal information processed by us and in line with all current legislation.

Platinum Award again

Ramsbury and Wanborough Surgery has once again been awarded the Platinum Carers Award in recognition of the outstanding services and support provided to Carers. This is a combined award from Wiltshire Investors in Carers and Carers Support Wiltshire.  We offer "flexible" appointments for people who are Carers to try to make it easier for you to visit your GP/Nurse.

Platinum Award

New Communication Channels!

In addition to our current methods of communication, we have been provided with a new messaging service called Mjog. MJog is a free App for patients allowing quick and easy two-way communications with us at the Surgery. Patients will be able to use the App straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from us.

It is free to download with no message costs.  It’s a simple process to cancel appointments in ‘one click’, provide feedback to or complete patient surveys and NHS campaigns (such as Flu vaccinations, cervical smears and NHS Healthchecks).   

MJog gives patients the ability to text back saying “CANCEL” or “DECLINE” for example instead of phoning the Surgery to cancel their appointment or decline a flu vaccination. There is one major difference with this new system – Appointment Confirmation messages will no longer be sent immediately. You will receive a Confirmation Message one week prior to your appointment and then a Reminder message the day before your appointment. If you book your appointment less than one week in advance, you will only receive the Reminder message.

MJog

We have been rated as Outstanding by CQC.

CARERS COFFEE AFTERNOONS

The Carers Coffee afternoons will run throughout 2020.  The next one is scheduled for Thursday 26th March at 2pm.  Frances Allen from Wiltshire Council Reablement Team will be attending to discuss her role and what services the Council offer.  Please come along and join us for a chat.  It's very relaxed and informal so please do join.

If you have any queries, please contact Ramsbury Surgery on 01672 520366 and ask to speak to Maggie Gregory, our Care Coordinator.

SHARING YOUR RECORDS

Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared.  We will not share your medical record without your explicit consent.  

Sharing your Medical Record

WARM AND SAFE WILTSHIRE

As a Surgery, we actively engage with the Warm and Safe Wiltshire Advice Service.  If you would like further information on this, or you feel you could benefit from their help, please contact our Care Coordinator or one of the HCAs at our Practice - they can help you through a couple of questions and get you referred for help.  https://www.warmandsafewiltshire.org.uk/how-we-help

FRIENDS AND FAMILY TEST

Please feel free to take part in a very short survey on your experience at our Practice. Click on the "Friends and Family Survey" link on the right hand side under "Have your say".

We are now trialling sending this link out via text message to random patients after they have seen a GP, Nurse or HCA.  Your cooperation would be hugely appreciated!

HEALTH AND HAPPINESS

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the Practice. There are many ways to get active in Wiltshire. Whether you’re looking for a new activity, wanting to join a club, or just wanting to find out about opportunities near you. You’ll find what you’re looking for here www.activewiltshire.org.uk

(Site updated 31/03/2020)
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