Welcome along to our Surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services.
Update around Covid-19 Vaccination Programme
We contact patients directly as and when they are due to be vaccinated so please don’t phone us to ask when we will be calling you. We are working our way through the individual cohorts as and when we have delivery confirmations of the vaccines so please do not worry that you will be missed - we regularly update our Facebook page too so please consider joining that page so you can keep updated (but we do update this page too!)
Flu Clinics
For those patients booked into our 50 - 64 year old Flu Clinic, please read the attached before your appointment. It is the Patient Information Leaflet on the vaccination you will be receiving.
Flublok Patient Information Leaflet
Currently due to fluctuating Covid and workload pressures, your prescription may take up to seven working days (EXCLUDING WEEKENDS AND BANK HOLIDAYS). Phone requests cannot be taken. Controlled Drugs cannot be dispensed on Saturdays.
Face Masks
Anyone coming into our Surgery for any reason MUST wear a mouth/nose covering/mask of some sort. It does not need to be a medical mask or anything expensive. Just some kind of covering. This is not just for the patient - this applies to anyone coming in - the Carer, the Parent, the Child - whoever is entering. These are the new rules that we have to abide by. Please support us. Many thanks for your continued understanding and patience. 😷 😷 😷
The exceptions are:
- children under the age of 11,
- people with disabilities and
- those with breathing difficulties
- those who are travelling with someone who relies on lip reading.
Telephone Call Recording
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Platinum Award again
Ramsbury and Wanborough Surgery has once again been awarded the Platinum Carers Award in recognition of the outstanding services and support provided to Carers. This is a combined award from Wiltshire Investors in Carers and Carers Support Wiltshire. We offer "flexible" appointments for people who are Carers to try to make it easier for you to visit your GP/Nurse.
Platinum Award
Communication Channels
In addition to our current methods of communication, we have been provided with a new messaging service called Mjog. MJog is a free App for patients allowing quick and easy two-way communications with us at the Surgery. Patients will be able to use the App straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from us.
It is free to download with no message costs. It’s a simple process to cancel appointments in ‘one click’, provide feedback to or complete patient surveys and NHS campaigns (such as Flu vaccinations, cervical smears and NHS Healthchecks).
MJog gives patients the ability to text back saying “CANCEL” or “DECLINE” for example instead of phoning the Surgery to cancel their appointment or decline a flu vaccination. There is one major difference with this new system – Appointment Confirmation messages will no longer be sent immediately. You will receive a Confirmation Message one week prior to your appointment and then a Reminder message the day before your appointment. If you book your appointment less than one week in advance, you will only receive the Reminder message.
We have been rated as Outstanding by CQC.
Sharing your Medical Record
Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared. We will not share your medical record without your explicit consent.
Sharing your Medical Record
(Site updated 21/01/2021)