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Welcome along to our Surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services

Flu Clinics Update 14th September

Due to the unforeseen National freight issues, our delivery of flu vaccines has been delayed. Due to this, we are having to cancel our Clinic on Saturday 18th September 2021. Patients will start to receive text messages today advising them that their appointment has been cancelled. Please do not ring the Surgery to rebook, as we will contact you once a new delivery date has been confirmed.
We shall be running the majority of our flu clinics on Saturdays. Appointments will be available from 1st September 2021 for all those patients aged 65 or over to book. Patients aged 50-64 will once again be offered a free flu vaccine along with those patients Under 65 who are in an 'At Risk' Group but this will not be until mid-October when further deliveries are due. As in previous years, children aged 2 or 3 on 31st August 2021 will be offered a Flu Nasal Spray vaccination and appointments are now available to book.
We have started sending out text messages with links to book your appointments direct or alternatively you may ring Reception to book your appointment.

National Blood Bottle Shortage

There is a National shortage of blood bottles within the UK until further notice. This means all UK GP Practices are affected by the current shortage and we are taking urgent steps alongside our hospitals to prioritise their use. This means currently we are taking appointments for CLINICALLY URGENT blood tests only.
We have been given National guidance on how to manage this shortage and as a result we will be cancelling or delaying any ROUTINE or NON-URGENT blood tests. If you already have a routine or non-urgent blood test booked in, the admin staff will be in touch shortly to cancel your appointment. This will be done via phone or by text message.
Please be assured we will reschedule your appointment once the situation has improved and in-line with government guidance.
Please do not call us or contact us with regards to booking in any ROUTINE or NON-URGENT blood tests. Our clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood appointment if needed.
These changes are likely to be in place for at least 3 weeks. We will continue to update you via our website and Facebook page as to any changes to the National situation.

To all of our Patients - announcement 16th August 2021

We are very aware that as of today, the rules around isolating have changed. We still need to protect our staff and vulnerable patients from potentially being exposed to Covid - without our staff, we cannot operate. We are respectfully asking ALL PATIENTS to continue helping us in this effort and NOT to come to either Surgery if you are experiencing any Covid symptoms or are in contact with someone who is Covid positive. We really, really, really need all our staff to be well so that we can continue to offer appointments to you all, answer the phones and dispense your medication so please. Many thanks for your continued support.

Please note - if you are eligible for a Covid Vaccination, please book your appointment through the National Booking System.
Currently due to fluctuating Covid and workload pressures, your prescription may take up to seven working days (EXCLUDING WEEKENDS AND BANK HOLIDAYS). Phone requests cannot be taken. Controlled Drugs cannot be dispensed on Saturdays.

Face Masks

Anyone coming into our Surgery for any reason MUST wear a mouth/nose covering/mask of some sort. It does not need to be a medical mask or anything expensive. Just some kind of covering. This is not just for the patient - this applies to anyone coming in - the Carer, the Parent, the Child - whoever is entering. These are the new rules that we have to abide by. Please support us. Many thanks for your continued understanding and patience. 😷 😷 😷

The exceptions are:

  • children under the age of 11,
  • people with disabilities and
  • those with breathing difficulties
  • those who are travelling with someone who relies on lip reading.

Telephone Call Recording

Telephone calls to and from patients to healthcare organisations may be recorded for legitimate reasons, for example, for medico-legal purposes, staff training, and audit, provided all reasonable steps are taken to inform callers that their call will be recorded.  Ramsbury and Wanborough Surgery’s telephone system records all calls in and out of the Practice for training and monitoring purposes.  The recordings cannot be accessed by any unauthorised personnel and requests to access the call recordings have to go through the Management Team for case by case authorisation.  Recordings of calls made and received by Ramsbury and Wanborough Surgery may also be used to support the learning and development of our staff and to improve the service we provide to our patients.  They may also be used when reviewing incidents, compliments or complaints.  Call recordings will be managed in the same way as all other personal information processed by us and in line with all current legislation.

Platinum Award again

Ramsbury and Wanborough Surgery has once again been awarded the Platinum Carers Award in recognition of the outstanding services and support provided to Carers. This is a combined award from Wiltshire Investors in Carers and Carers Support Wiltshire.  We offer "flexible" appointments for people who are Carers to try to make it easier for you to visit your GP/Nurse.

Platinum Award

Communication Channels

In addition to our current methods of communication, we have been provided with a new messaging service called Mjog. MJog is a free App for patients allowing quick and easy two-way communications with us at the Surgery. Patients will be able to use the App straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from us.

It is free to download with no message costs.  It’s a simple process to cancel appointments in ‘one click’, provide feedback to or complete patient surveys and NHS campaigns (such as Flu vaccinations, cervical smears and NHS Healthchecks).   

MJog gives patients the ability to text back saying “CANCEL” or “DECLINE” for example instead of phoning the Surgery to cancel their appointment or decline a flu vaccination. There is one major difference with this new system – Appointment Confirmation messages will no longer be sent immediately. You will receive a Confirmation Message one week prior to your appointment and then a Reminder message the day before your appointment. If you book your appointment less than one week in advance, you will only receive the Reminder message.


We have been rated as Outstanding by CQC.

Sharing your Medical Record

Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared.  We will not share your medical record without your explicit consent.  

Sharing your Medical Record

(Site updated 14/09/2021)
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