Retirement!
Dr Rayner, our Senior Partner, will be retiring from the Practice at the end of September. Dr Rayner joined the Practice in 1991 and I am sure you will all join us in wishing him all the best in his well-deserved retirement.
We have two new GPs joining us in October. Dr Nicholas Harper who is currently on his final GP Training placement with the Practice will return to us in October. Also, Dr Thomas Hanson will be joining the Practice; he is relocating back to the area from Devon. We are delighted they are joining us and I am sure you will all join us in welcoming them both to the Practice.
UPDATED GUIDANCE -
The exceptions are:
- children under the age of 11,
- people with disabilities and
- those with breathing difficulties
- those who are travelling with someone who relies on lip reading.
Please spread the word far and wide. From Monday 15th June, anyone coming into our Surgery for any reason MUST wear a mouth/nose covering/mask of some sort. It does not need to be a medical mask or anything expensive. Just some kind of covering. This is not just for the patient - this applies to anyone coming in - the Carer, the Parent, the Child - whoever is entering. These are the new rules that we have to abide by. Please support us. Many thanks for your continued understanding and patience. 😷 😷 😷
Welcome along to our Surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Telephone Call Recording
Visit us on Facebook
Platinum Award again
Ramsbury and Wanborough Surgery has once again been awarded the Platinum Carers Award in recognition of the outstanding services and support provided to Carers. This is a combined award from Wiltshire Investors in Carers and Carers Support Wiltshire. We offer "flexible" appointments for people who are Carers to try to make it easier for you to visit your GP/Nurse.
Platinum Award
New Communication Channels!
In addition to our current methods of communication, we have been provided with a new messaging service called Mjog. MJog is a free App for patients allowing quick and easy two-way communications with us at the Surgery. Patients will be able to use the App straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from us.
It is free to download with no message costs. It’s a simple process to cancel appointments in ‘one click’, provide feedback to or complete patient surveys and NHS campaigns (such as Flu vaccinations, cervical smears and NHS Healthchecks).
MJog gives patients the ability to text back saying “CANCEL” or “DECLINE” for example instead of phoning the Surgery to cancel their appointment or decline a flu vaccination. There is one major difference with this new system – Appointment Confirmation messages will no longer be sent immediately. You will receive a Confirmation Message one week prior to your appointment and then a Reminder message the day before your appointment. If you book your appointment less than one week in advance, you will only receive the Reminder message.
We have been rated as Outstanding by CQC.
CARERS COFFEE AFTERNOONS
The Carers Coffee afternoons will run throughout 2020. If you have any queries, please contact Ramsbury Surgery on 01672 520366 and ask to speak to Maggie Gregory, our Care Coordinator.
Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared. We will not share your medical record without your explicit consent.
Sharing your Medical Record
WARM AND SAFE WILTSHIRE
As a Surgery, we actively engage with the Warm and Safe Wiltshire Advice Service. If you would like further information on this, or you feel you could benefit from their help, please contact our Care Coordinator or one of the HCAs at our Practice - they can help you through a couple of questions and get you referred for help. https://www.warmandsafewiltshire.org.uk/how-we-help
FRIENDS AND FAMILY TEST
Please feel free to take part in a very short survey on your experience at our Practice. Click on the "Friends and Family Survey" link on the right hand side under "Have your say".
We are now trialling sending this link out via text message to random patients after they have seen a GP, Nurse or HCA. Your cooperation would be hugely appreciated!
HEALTH AND HAPPINESS
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the Practice. There are many ways to get active in Wiltshire. Whether you’re looking for a new activity, wanting to join a club, or just wanting to find out about opportunities near you. You’ll find what you’re looking for here www.activewiltshire.org.uk
(Site updated 31/07/2020)