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Welcome along to our Surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services

Vaccination Update (25th November 2021)

Our last dedicated Flu Clinic is on Saturday 4th December for all patients aged 50-64 and those aged 18-49 who fall within a clinical ‘at risk’ group. If you would like a flu vaccination, please contact the Surgery to book an appointment as soon as possible.
Covid Booster Vaccination clinics are running weekly – you will receive a text invite with a booking link from the Surgery once you become eligible. You may receive a text from NHS England first and if you wish you can book via the National Booking Service for an alternative vaccination site or wait to hear from us.

NHS App

We are being swamped with calls and queries about the NHS App. Please note this is a Third Party app and not OUR app. If you have a query about your NHS app, please drop us an email to ramsburyreception@nhs.net - please DO NOT call us or come to main Reception asking us to do it for you.
 
We can reset your details and send you them via a text. You will receive a text saying "Your passphrase for using approved apps is........" and then you'll get another text saying "your account ID for using approved apps is .......". The PASSPHRASE is the LINKAGE KEY. The Practice code is J83045 and the Account ID is a long number (about 9 digits).
 
Please then leave it for up to 24 hours to relink - it's the NHS, so you need to be patient πŸ˜‰

National Blood Bottle Shortage

There is a National shortage of blood bottles within the UK until further notice. This means all UK GP Practices are affected by the current shortage and we are taking urgent steps alongside our hospitals to prioritise their use. This means currently we are taking appointments for CLINICALLY URGENT blood tests only.
We have been given National guidance on how to manage this shortage and as a result we will be cancelling or delaying any ROUTINE or NON-URGENT blood tests. If you already have a routine or non-urgent blood test booked in, the admin staff will be in touch shortly to cancel your appointment. This will be done via phone or by text message.
Please be assured we will reschedule your appointment once the situation has improved and in-line with government guidance.
Please do not call us or contact us with regards to booking in any ROUTINE or NON-URGENT blood tests. Our clinicians will continue to evaluate your medical need for these tests and will allocate you an URGENT blood appointment if needed.
These changes are likely to be in place for at least 3 weeks. We will continue to update you via our website and Facebook page as to any changes to the National situation.

Dispensary

Currently due to fluctuating Covid and workload pressures, your prescription may take up to seven working days (EXCLUDING WEEKENDS AND BANK HOLIDAYS). Phone requests cannot be taken. Controlled Drugs cannot be dispensed on Saturdays.

Face Masks

Anyone coming into our Surgery for any reason MUST wear a mouth/nose covering/mask of some sort. It does not need to be a medical mask or anything expensive. Just some kind of covering. This is not just for the patient - this applies to anyone coming in - the Carer, the Parent, the Child - whoever is entering. These are the new rules that we have to abide by. Please support us. Many thanks for your continued understanding and patience. 😷 😷 😷

The exceptions are:

  • children under the age of 11,
  • people with disabilities and
  • those with breathing difficulties
  • those who are travelling with someone who relies on lip reading.

Telephone Call Recording

Telephone calls to and from patients to healthcare organisations may be recorded for legitimate reasons, for example, for medico-legal purposes, staff training, and audit, provided all reasonable steps are taken to inform callers that their call will be recorded.  Ramsbury and Wanborough Surgery’s telephone system records all calls in and out of the Practice for training and monitoring purposes.  The recordings cannot be accessed by any unauthorised personnel and requests to access the call recordings have to go through the Management Team for case by case authorisation.  Recordings of calls made and received by Ramsbury and Wanborough Surgery may also be used to support the learning and development of our staff and to improve the service we provide to our patients.  They may also be used when reviewing incidents, compliments or complaints.  Call recordings will be managed in the same way as all other personal information processed by us and in line with all current legislation.

Platinum Award again

Ramsbury and Wanborough Surgery has once again been awarded the Platinum Carers Award in recognition of the outstanding services and support provided to Carers. This is a combined award from Wiltshire Investors in Carers and Carers Support Wiltshire.  We offer "flexible" appointments for people who are Carers to try to make it easier for you to visit your GP/Nurse.

Platinum Award

Communication Channels

In addition to our current methods of communication, we have been provided with a new messaging service called Mjog. MJog is a free App for patients allowing quick and easy two-way communications with us at the Surgery. Patients will be able to use the App straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from us.

It is free to download with no message costs.  It’s a simple process to cancel appointments in ‘one click’, provide feedback to or complete patient surveys and NHS campaigns (such as Flu vaccinations, cervical smears and NHS Healthchecks).   

MJog gives patients the ability to text back saying “CANCEL” or “DECLINE” for example instead of phoning the Surgery to cancel their appointment or decline a flu vaccination. There is one major difference with this new system – Appointment Confirmation messages will no longer be sent immediately. You will receive a Confirmation Message one week prior to your appointment and then a Reminder message the day before your appointment. If you book your appointment less than one week in advance, you will only receive the Reminder message.

MJog

We have been rated as Outstanding by CQC.

Sharing your Medical Record

Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared.  We will not share your medical record without your explicit consent.  

Sharing your Medical Record

(Site updated 25/11/2021)
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