The NHS in Bath and North East Somerset, Swindon and Wiltshire and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.
The risk to the general public is moderate. If you have arrived back to the UK from mainland China, Thailand, Japan, Republic of Korea, Hong Kong, Taiwan, Singapore, Malaysia or Macau or transited through any of the following Countries within 14 days, follow the specific advice for returning travellers.
Anyone who has travelled to China or places listed above or transited through any of the following Countries in the last 14 days and develops symptoms of cough or fever or shortness of breath, should immediately:
Stay indoors and avoid contact with other people as you would with the flu
Call NHS 111 to inform them of your recent travel to the country
Information for the public is available at www.gov.uk/coronavirus
Like the common cold, coronavirus infection usually occurs through close contact with a person with novel coronavirus via cough and sneezes or hand contact. A person can also be infected by touching contaminated surfaces if they do not wash their hands.
The risk of being in close contact with a person with coronavirus or contaminated surfaces is very low at the current time, as members of the public who have visited Wuhan, Hubei province, China are currently in isolation.
Testing of suspected coronavirus cases is carried out in line with strict regulations. This means that suspected cases are kept in isolation, away from public areas of the hospital and returned home also in isolation. Any equipment that comes into contact with suspected cases are thoroughly cleaned as appropriate. Specific guidance has also been shared with NHS staff to help safeguard them and others. Patients can be reassured that their safety is a top priority, and are encouraged to attend all appointments as usual.
Everyone is being reminded to follow Public Health England advice to:
Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a sanitiser gel.
Wash your hands often with soap and water, especially after using public transport. Use a sanitiser gel if soap and water are not available.
Avoid touching your eyes, nose and mouth with unwashed hands.
Avoid close contact with people who are unwell.
Welcome along to our Surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
Telephone Call Recording
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Platinum Award again
Ramsbury and Wanborough Surgery has once again been awarded the Platinum Carers Award in recognition of the outstanding services and support provided to Carers. This is a combined award from Wiltshire Investors in Carers and Carers Support Wiltshire. We offer "flexible" appointments for people who are Carers to try to make it easier for you to visit your GP/Nurse.
New Communication Channels!
In addition to our current methods of communication, we have been provided with a new messaging service called Mjog. MJog is a free App for patients allowing quick and easy two-way communications with us at the Surgery. Patients will be able to use the App straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from us.
It is free to download with no message costs. It’s a simple process to cancel appointments in ‘one click’, provide feedback to or complete patient surveys and NHS campaigns (such as Flu vaccinations, cervical smears and NHS Healthchecks).
MJog gives patients the ability to text back saying “CANCEL” or “DECLINE” for example instead of phoning the Surgery to cancel their appointment or decline a flu vaccination. There is one major difference with this new system – Appointment Confirmation messages will no longer be sent immediately. You will receive a Confirmation Message one week prior to your appointment and then a Reminder message the day before your appointment. If you book your appointment less than one week in advance, you will only receive the Reminder message.
We have been rated as Outstanding by CQC.
CARERS COFFEE AFTERNOONS
The Carers Coffee afternoons will run throughout 2020. These will be an opportunity for you to find out more information about services available within the local area. Please come along and join us for a chat. It's very relaxed and informal so please do join.
If you have any queries, please contact Ramsbury Surgery on 01672 520366 and ask to speak to Maggie Gregory, our Care Coordinator.
Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared. We will not share your medical record without your explicit consent.
Sharing your Medical Record
WARM AND SAFE WILTSHIRE
As a Surgery, we actively engage with the Warm and Safe Wiltshire Advice Service. If you would like further information on this, or you feel you could benefit from their help, please contact our Care Coordinator or one of the HCAs at our Practice - they can help you through a couple of questions and get you referred for help. https://www.warmandsafewiltshire.org.uk/how-we-help
FRIENDS AND FAMILY TEST
Please feel free to take part in a very short survey on your experience at our Practice. Click on the "Friends and Family Survey" link on the right hand side under "Have your say".
We are now trialling sending this link out via text message to random patients after they have seen a GP, Nurse or HCA. Your cooperation would be hugely appreciated!
HEALTH AND HAPPINESS
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the Practice. There are many ways to get active in Wiltshire. Whether you’re looking for a new activity, wanting to join a club, or just wanting to find out about opportunities near you. You’ll find what you’re looking for here www.activewiltshire.org.uk
(Site updated 24/02/2020)