You may have seen the recent media coverage around the shortages of certain medication. When ordering your repeat medication, please be aware that we are having difficulties in obtaining some medications. Availability changes on a daily basis but we will always try our best to secure your medication. This is a National issue affecting all Pharmaceutical outlets. Your patience and cooperation is very much appreciated.
Ordering your medication online - did you know there is an App to order your repeats on your mobile phone or tablet - just search for "SystmOnline".
ONLY ORDER AND COLLECT WHAT YOU NEED - WASTED REPEAT PRESCRIPTIONS COSTS WILTSHIRE CCG £2.7 MILLION EVERY YEAR.
ONCE YOU TAKE YOUR MEDICATION HOME, IT CAN'T BE REUSED AND WILL HAVE TO BE INCINERATED, EVEN IF IT'S UNOPENED.
Your doctor may agree that your prescription should be repeated without a further consultation, in which case you will have been given a repeat request slip. Items not printed on the slip can only be repeated if authorised by a doctor and may not be available as promptly.
When you require more medication, please return this slip, having ticked the appropriate box, by one of the following methods.
- In person - drop it in the box provided at the surgery
- By post - send it to us with a stamped addressed envelope if you want us to post it back to you
- Online - you can also order online by following the link at the top of this page and completing a simple registration.
Please note telephone requests cannot be accepted.
Both surgeries have fully equipped dispensaries and our dispensing staff are available to help you with any queries concerning your prescription or medication. The Ramsbury dispensary has a direct line number 01672 521600 for general prescription enquiries only – this line is not for medicine/prescription requests.
PLEASE NOTE THERE IS NO DISPENSER AT OUR BRANCH SURGERY (WANBOROUGH) ON A SATURDAY MORNING.
Patients on repeat medication will be asked to see a doctor or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip.
Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Please allow two full working days for prescriptions to be processed and remember to take weekends and bank holidays into account.