Welcome along to our Surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.
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Summer 2019 Newsletter
New Communication Channels!
In addition to our current methods of communication, we have been provided with a new messaging service called Mjog. MJog is a free App for patients allowing quick and easy two-way communications with us at the Surgery. Patients will be able to use the App straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from us.
It is free to download with no message costs. It’s a simple process to cancel appointments in ‘one click’, provide feedback to or complete patient surveys and NHS campaigns (such as Flu vaccinations, cervical smears and NHS Healthchecks).
MJog gives patients the ability to text back saying “CANCEL” or “DECLINE” for example instead of phoning the Surgery to cancel their appointment or decline a flu vaccination. There is one major difference with this new system – Appointment Confirmation messages will no longer be sent immediately. You will receive a Confirmation Message one week prior to your appointment and then a Reminder message the day before your appointment. If you book your appointment less than one week in advance, you will only receive the Reminder message.
We have been rated as Outstanding by CQC.
CARERS COFFEE AFTERNOONS
The Carers Coffee afternoons will run throughout 2019. These will be an opportunity for you to find out more information about services available within the local area. Please come along and join us for a chat. It's very relaxed and informal so please do join.
If you have any queries, please contact Ramsbury Surgery on 01672 520366 and ask to speak to Maggie Gregory, our Care Coordinator.
We are delighted to say we have achieved a Platinum Award for supporting Carers within our Community. This award is in recognition of the services and information we provide to our patients who are in an unpaid Carers role. This is an annual award and the first time Platinum level has been awarded. It is a wonderful achievement for the Practice and all the staff.
SHARING YOUR RECORDS
Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared. We will not share your medical record without your explicit consent.
Sharing your Medical Record
WARM AND SAFE WILTSHIRE
As a Surgery, we actively engage with the Warm and Safe Wiltshire Advice Service. If you would like further information on this, or you feel you could benefit from their help, please contact our Care Coordinator or one of the HCAs at our Practice - they can help you through a couple of questions and get you referred for help. https://www.warmandsafewiltshire.org.uk/how-we-help
FRIENDS AND FAMILY TEST
Please feel free to take part in a very short survey on your experience at our Practice. Click on the "Friends and Family Survey" link on the right hand side under "Have your say".
We are now trialling sending this link out via text message to random patients after they have seen a GP, Nurse or HCA. Your cooperation would be hugely appreciated!
HEALTH AND HAPPINESS
Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the Practice. There are many ways to get active in Wiltshire. Whether you’re looking for a new activity, wanting to join a club, or just wanting to find out about opportunities near you. You’ll find what you’re looking for here www.activewiltshire.org.uk
YOUR GP CARES
This is a campaign launched to highlight the challenges being faced in General Practice, and raise these with the general public, our patients and with Politicians. As part of the campaign, a brief video has been created which provides a good explanation of the current issues and can be viewed at the following link:
(Site updated 16/07/2019)