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Welcome along to our Surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

Please note - there is a national disruption to the supply chain of the CHILD NASAL FLU VACCINATIONS (ONLY children aged 2 or 3 on 31st August 2019).  We are receiving limited stock and will only be able to offer appointments as and when the stock is received.

OVER THE CHRISTMAS AND NEW YEAR PERIOD, PLEASE ALLOW A COUPLE OF EXTRA DAYS BEFORE COMING TO COLLECT YOUR MEDICATION - DISPENSARY IS HISTORICALLY VERY BUSY DURING THIS PERIOD.  MANY THANKS FOR YOUR UNDERSTANDING.

Telephone Call Recording

Telephone calls to and from patients to healthcare organisations may be recorded for legitimate reasons, for example, for medico-legal purposes, staff training, and audit, provided all reasonable steps are taken to inform callers that their call will be recorded.  Ramsbury and Wanborough Surgery’s telephone system records all calls in and out of the Practice for training and monitoring purposes.  The recordings cannot be accessed by any unauthorised personnel and requests to access the call recordings have to go through the Management Team for case by case authorisation.  Recordings of calls made and received by Ramsbury and Wanborough Surgery may also be used to support the learning and development of our staff and to improve the service we provide to our patients.  They may also be used when reviewing incidents, compliments or complaints.  Call recordings will be managed in the same way as all other personal information processed by us and in line with all current legislation.

Platinum Award again

Ramsbury and Wanborough Surgery has once again been awarded the Platinum Carers Award in recognition of the outstanding services and support provided to Carers. This is a combined award from Wiltshire Investors in Carers and Carers Support Wiltshire.  We offer "flexible" appointments for people who are Carers to try to make it easier for you to visit your GP/Nurse.

Platinum Award

New Communication Channels!

In addition to our current methods of communication, we have been provided with a new messaging service called Mjog. MJog is a free App for patients allowing quick and easy two-way communications with us at the Surgery. Patients will be able to use the App straight out of the box, providing patients with a convenient way to manage appointments, be alerted about services and receive reminders from us.

It is free to download with no message costs.  It’s a simple process to cancel appointments in ‘one click’, provide feedback to or complete patient surveys and NHS campaigns (such as Flu vaccinations, cervical smears and NHS Healthchecks).   

MJog gives patients the ability to text back saying “CANCEL” or “DECLINE” for example instead of phoning the Surgery to cancel their appointment or decline a flu vaccination. There is one major difference with this new system – Appointment Confirmation messages will no longer be sent immediately. You will receive a Confirmation Message one week prior to your appointment and then a Reminder message the day before your appointment. If you book your appointment less than one week in advance, you will only receive the Reminder message.

MJog

We have been rated as Outstanding by CQC.

CARERS COFFEE AFTERNOONS

The Carers Coffee afternoons will run throughout 2019.  Our next one is on Thursday 12th December 2.00pm - 3.30pm with mince pies and mulled wine!  These will be an opportunity for you to find out more information about services available within the local area.  Please come along and join us for a chat.  It's very relaxed and informal so please do join.

If you have any queries, please contact Ramsbury Surgery on 01672 520366 and ask to speak to Maggie Gregory, our Care Coordinator.

SHARING YOUR RECORDS

Did you know that you are in control of who has access to your health record? We want to help you understand what this means and help you to make a decision about sharing your health record. Once you have read this leaflet, complete and return the attached form to let your GP know how you want your health record to be shared.  We will not share your medical record without your explicit consent.  

Sharing your Medical Record

WARM AND SAFE WILTSHIRE

As a Surgery, we actively engage with the Warm and Safe Wiltshire Advice Service.  If you would like further information on this, or you feel you could benefit from their help, please contact our Care Coordinator or one of the HCAs at our Practice - they can help you through a couple of questions and get you referred for help.  https://www.warmandsafewiltshire.org.uk/how-we-help

FRIENDS AND FAMILY TEST

Please feel free to take part in a very short survey on your experience at our Practice. Click on the "Friends and Family Survey" link on the right hand side under "Have your say".

We are now trialling sending this link out via text message to random patients after they have seen a GP, Nurse or HCA.  Your cooperation would be hugely appreciated!

HEALTH AND HAPPINESS

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the Practice. There are many ways to get active in Wiltshire. Whether you’re looking for a new activity, wanting to join a club, or just wanting to find out about opportunities near you. You’ll find what you’re looking for here www.activewiltshire.org.uk

(Site updated 04/12/2019)
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